Refund policy
Return and Refund Policy
We want you to be satisfied with your purchase from MOVARIQ, operated by COMERCECORE LTD.
This policy explains your rights and our procedures for cancellations, returns, refunds, damaged products and faulty goods.
Nothing in this policy limits or excludes your statutory consumer rights.
1. OUR 60-DAY RETURN POLICY
We offer a 60-day return period for eligible products.
This consists of:
- your statutory cancellation rights where applicable during the first 14 days after receiving your goods; and
- an additional voluntary MOVARIQ return period extending the total return request period to 60 days after delivery.
To request a return, contact us at:
info@movariq.com
Please include your order number and the reason for your return.
Do not send a product back before contacting us. We will provide the appropriate return instructions and return address after your request has been reviewed.
Items returned without prior return instructions may experience delays in processing.
2. YOUR 14-DAY RIGHT TO CANCEL
If you are a UK consumer purchasing eligible goods online, you normally have the right to change your mind and cancel your purchase without giving a reason.
You must notify us that you wish to cancel within 14 days after the day you receive the goods.
Once you have notified us of your cancellation, you must return the goods without undue delay and normally within a further 14 days.
You can notify us by emailing:
info@movariq.com
Please include your name, order number and a clear statement that you wish to cancel your purchase.
You do not need to provide a reason.
3. RETURNS BETWEEN DAYS 15 AND 60
In addition to your statutory cancellation rights, MOVARIQ voluntarily allows eligible return requests to be made up to 60 days after delivery.
For returns requested after the statutory cancellation period has expired, the product must normally be:
- unused;
- undamaged;
- complete with all components and accessories; and
- returned in its original packaging where reasonably possible.
This additional return period is offered by MOVARIQ voluntarily and does not replace or reduce your statutory rights.
4. CONDITION OF RETURNED PRODUCTS
During the statutory cancellation period, you may inspect and handle a product to the extent reasonably necessary to establish its nature, characteristics and functioning, similar to how you might inspect it in a physical shop.
You may remove reasonable external packaging to inspect the product.
However, if a product has been handled or used beyond what is reasonably necessary to inspect it and this results in a reduction in its value, we may make an appropriate deduction from the refund where permitted by law.
Examples may include:
- significant signs of use;
- damage caused after delivery;
- missing components or accessories;
- staining or contamination;
- damage caused by misuse; or
- use beyond what would reasonably be necessary to inspect the product.
This does not affect your rights where the product itself is faulty, damaged or not as described.
5. RETURN SHIPPING COSTS – CHANGE OF MIND
If you return a non-faulty product because you have changed your mind, you are responsible for the direct cost of returning the product, unless we expressly tell you that we will cover that cost.
We recommend using a tracked shipping method and keeping proof of postage until your refund has been completed.
Please do not return products to our registered office unless we specifically instruct you to do so.
Depending on the product and fulfilment arrangement, we will provide the appropriate authorised return address after you contact us.
6. FAULTY, DAMAGED OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If your product:
- arrives damaged;
- is defective;
- is materially different from its description;
- does not function as reasonably expected; or
- is not the product you ordered,
please contact us as soon as reasonably possible at:
info@movariq.com
Please provide:
- your order number;
- a brief description of the issue; and
- photographs or video showing the problem where reasonably possible.
This information helps us investigate and resolve the problem efficiently.
Where goods are faulty, damaged, incorrectly supplied or otherwise fail to meet your statutory rights, we will not require you to bear reasonable return costs.
Depending on the circumstances and your legal rights, the appropriate remedy may include:
- a full refund;
- replacement;
- repair; or
- another remedy required by applicable consumer law.
7. 30-DAY RIGHT TO REJECT FAULTY GOODS
Under UK consumer law, customers may have a short-term right to reject goods that are faulty, not as described or not fit for purpose.
This right generally applies for 30 days after the goods are delivered, subject to applicable law and the circumstances of the purchase.
Where the statutory short-term right to reject applies, you may be entitled to a full refund.
After this period, you may still have statutory rights to a repair, replacement, price reduction or refund depending on the circumstances.
Nothing in this policy affects those rights.
8. EXCEPTIONS AND NON-RETURNABLE PRODUCTS
Certain products may be excluded from change-of-mind cancellation rights where permitted by law.
Examples may include:
- goods made to your specifications or clearly personalised;
- goods that are liable to deteriorate or expire rapidly;
- sealed goods that are not suitable for return for health protection or hygiene reasons after the seal has been broken;
- sealed audio, video or software products where applicable after the seal has been broken; and
- other products specifically excluded from cancellation rights by applicable law.
These exclusions do not remove your rights if a product is faulty, damaged, unsafe, incorrectly supplied or not as described.
If you are unsure whether an item is eligible for return, please contact us before sending it back.
9. SALE AND PROMOTIONAL ITEMS
Products purchased during sales, discounts or promotional offers retain the same statutory consumer rights as products purchased at full price.
Unless we clearly state otherwise before purchase, eligible sale products are also covered by our 30-day return policy.
Promotional discounts may affect the amount refunded where returning part of a multi-item promotion or bundle, but any adjustment will be made fairly and in accordance with the promotion terms and applicable law.
10. EXCHANGES
If you would like a different product or variant, please contact us.
Depending on availability and the fulfilment method, we may either:
- arrange a replacement or exchange; or
- ask you to return the original product and place a new order.
Where a product is faulty or incorrectly supplied, your statutory rights remain unaffected.
11. CANCELLING AN ORDER BEFORE DISPATCH
If you wish to cancel an order before it has been dispatched, contact us as soon as possible at:
info@movariq.com
We will make reasonable efforts to stop fulfilment.
Because orders may be processed quickly by our fulfilment partners, we cannot guarantee that an order can be cancelled after processing has begun.
If the order has already been dispatched, you may still have the right to cancel and return it after delivery in accordance with this policy and applicable law.
12. REFUNDS FOR CHANGE-OF-MIND RETURNS
Where you validly exercise your statutory right to cancel, we will refund:
- the price paid for the returned goods; and
- the cost of our least expensive standard outbound delivery option, where you paid a delivery charge.
If you selected a more expensive delivery method, such as express shipping, we are not required to refund the additional amount above the cost of our standard delivery option.
For voluntary returns requested outside the statutory cancellation period but within our 60-day return period, original outbound delivery charges are normally not refundable unless required by law or expressly agreed by us.
13. WHEN YOUR REFUND WILL BE ISSUED
For statutory cancellations, we will issue the refund without undue delay and normally no later than 14 days after:
- we receive the returned goods; or
- you provide satisfactory evidence that you have returned the goods,
whichever occurs first.
Refunds will normally be issued to your original payment method.
After we issue the refund, your bank, card issuer, PayPal or other payment provider may take additional time to display the funds in your account. These processing times are outside our direct control.
We will notify you when the refund has been processed.
14. REFUNDS WITHOUT RETURN
In some circumstances, particularly where an item is low-value, damaged or defective, we may decide that returning the product is unnecessary.
Where we specifically tell you that a return is not required, you do not need to send the product back before receiving the agreed remedy.
Whether a return is required will be determined on a case-by-case basis and does not affect your statutory rights.
15. RETURN ADDRESS
Please do not send returns to our registered business address unless we specifically instruct you to do so.
MOVARIQ works with different authorised fulfilment and logistics partners, and the correct return location may depend on the product and order.
Contact:
info@movariq.com
before returning any product.
We will provide the correct return instructions and authorised return address for your order.
We are not responsible for avoidable loss or additional costs resulting from products being sent to an unauthorised address, except where applicable consumer law provides otherwise.
16. LOST RETURN PARCELS
If you are responsible for arranging a return, we strongly recommend using a tracked postal or courier service.
Keep your proof of postage and tracking details until the return has been completed.
If you provide evidence that you sent the goods back, this may be relevant to the timing of your refund under applicable consumer law.
17. CONTACT US
If you have questions about a cancellation, return, refund or faulty product, please contact:
COMERCECORE LTD trading as MOVARIQ
Company number: 16761993
Suite 369 Jolyon House
Amberley Way
Hounslow
TW4 6BH
United Kingdom
Email: info@movariq.com