Terms of service

Terms of Service

OVERVIEW

This website and online store are operated by COMERCECORE LTD, trading as MOVARIQ (“MOVARIQ”, “we”, “us” or “our”).

COMERCECORE LTD is a company registered in England and Wales under company number 16761993, with its registered office at:

Suite 369 Jolyon House
Amberley Way
Hounslow
TW4 6BH
United Kingdom

MOVARIQ provides this website, including all information, content, features, tools, products and services available through it (the “Services”), in order to provide customers with an online shopping experience.

Our online store is powered by Shopify.

These Terms of Service (“Terms”), together with our Privacy Policy, Return and Refund Policy, Shipping Policy and any other policies referenced on our website, govern your access to and use of the Services and any purchases made through our store.

Please read these Terms carefully before using our website or placing an order.

By accessing or using the Services or purchasing a product from us, you agree to these Terms. If you do not agree to these Terms, you should not use the Services.

Nothing in these Terms affects your statutory rights as a consumer.

SECTION 1 – ELIGIBILITY AND ACCOUNTS

You must be legally capable of entering into a binding contract to make a purchase through our store.

When you place an order or create an account, you agree to provide accurate, complete and current information.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

You must notify us promptly if you believe that your account has been accessed or used without your authorisation.

We may suspend or terminate accounts that are used fraudulently, unlawfully or in breach of these Terms.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colours and other information displayed on our website are accurate.

However, colours and appearance may vary slightly depending on your device, screen settings, lighting and manufacturing variations.

Any minor variation that does not materially alter the description, function or quality of a product will not necessarily constitute a defect.

Products supplied to consumers remain subject to all applicable statutory requirements, including requirements that goods are of satisfactory quality, fit for their intended purpose and as described.

We may update product descriptions, specifications, packaging or availability where reasonably necessary, provided this does not adversely affect any statutory rights relating to an order already placed.

We reserve the right to discontinue products or limit availability at any time.

SECTION 3 – ORDERS AND CONTRACT FORMATION

When you submit an order through our website, you are making an offer to purchase the products in your order.

Receipt of an automated order confirmation does not necessarily mean that we have accepted your order.

A contract between you and us is formed when we accept your order and confirm that the order is being processed or dispatched.

We reserve the right to reject or cancel an order before acceptance where reasonably necessary, including where:

  • a product is unavailable;
  • there is an obvious pricing or description error;
  • payment cannot be authorised;
  • we reasonably suspect fraud or unauthorised activity;
  • delivery cannot be made to the address supplied; or
  • fulfilment of the order would breach applicable law.

If we cancel an order after payment has been taken, we will refund any amount paid for the cancelled products.

Please check your order carefully before submitting it.

If you wish to cancel or amend an order, contact us as soon as possible. We cannot guarantee that an order can be changed or stopped after fulfilment has begun.

This does not affect any statutory cancellation or return rights available to you.

SECTION 4 – PRICES AND PAYMENT

Prices displayed on our website are shown in the currency indicated at checkout.

The price charged will normally be the price displayed when your order is submitted.

Any applicable delivery charges or other mandatory charges will be displayed before you complete your purchase.

We reserve the right to correct obvious pricing errors.

If an obvious pricing error affects an order, we may contact you and offer you the option to purchase at the correct price or cancel the affected item for a full refund.

Payments may be processed by third-party payment providers including Shopify Payments and PayPal.

By submitting payment information, you confirm that you are authorised to use the relevant payment method.

You agree to provide accurate and current billing and payment information.

SECTION 5 – SHIPPING, FULFILMENT AND DELIVERY

We may use third-party suppliers, fulfilment centres, warehouses, logistics companies and delivery carriers to fulfil and deliver orders.

As a result, products may be dispatched directly from a third-party fulfilment location.

Estimated delivery periods displayed on our website are estimates rather than guaranteed delivery dates unless we expressly state otherwise.

We will take reasonable steps to deliver orders within the delivery period communicated to you and in accordance with applicable consumer law.

Delays may occasionally occur because of circumstances outside our reasonable control, including carrier disruption, customs processing, adverse weather, transport disruption or other exceptional events.

Risk of loss or damage to goods remains with us until the goods come into the physical possession of you or a person identified by you to receive them, except where applicable law provides otherwise.

If an order is delayed, lost or damaged in transit, please contact us rather than relying solely on the delivery carrier. We remain responsible for dealing with your order subject to applicable law.

Further information is provided in our Shipping Policy.

SECTION 6 – CANCELLATIONS, RETURNS, REFUNDS AND FAULTY GOODS

Your rights regarding cancellations, returns and refunds are explained in our Return and Refund Policy, available through our website.

Nothing in these Terms or our Return and Refund Policy limits your statutory consumer rights.

Where applicable, consumers purchasing online may have a statutory right to change their mind and cancel an eligible purchase.

Different rules may apply to faulty, damaged, unsafe, incorrectly supplied or misdescribed products.

Where goods are faulty or do not conform to the contract, your statutory rights may include a refund, repair or replacement depending on the circumstances and applicable law.

Please contact us at info@movariq.com if you experience a problem with a product.

SECTION 7 – PROMOTIONS, DISCOUNTS AND OFFERS

We may occasionally offer discount codes, promotional pricing, bundles or other offers.

Promotional offers may be subject to separate conditions, including:

  • validity periods;
  • minimum order values;
  • eligible products;
  • geographical restrictions; or
  • restrictions on combining promotions.

Unless otherwise stated, promotional codes cannot be exchanged for cash.

We may withdraw or amend a promotion where reasonably necessary, but this will not affect orders already accepted under that promotion unless required by law.

SECTION 8 – INTELLECTUAL PROPERTY

The content available through our Services, including text, branding, graphics, photographs, videos, product information, designs, logos and website layout, may be owned by or licensed to COMERCECORE LTD or other rights holders and may be protected by applicable intellectual property laws.

The MOVARIQ name, branding, logos, designs and other brand assets may not be copied, reproduced or commercially used without our prior written permission except where permitted by law.

You may use our website for your personal and lawful shopping purposes.

You must not reproduce, distribute, commercially exploit, scrape, republish or create derivative works from protected material on our website without appropriate permission.

Shopify and other third-party names, logos and trademarks remain the property of their respective owners.

SECTION 9 – THIRD-PARTY TOOLS AND SERVICES

We may make third-party tools, applications or integrations available through the Services.

These may include payment processors, delivery tracking services, reviews, analytics, social media functionality and other ecommerce services.

Your use of a third-party service may also be governed by that provider's own terms and privacy policies.

We are not responsible for third-party services to the extent that responsibility legally rests with the relevant third party.

Nothing in this section excludes any responsibility that we cannot lawfully exclude.

SECTION 10 – RELATIONSHIP WITH SHOPIFY

MOVARIQ is powered by Shopify, which provides the ecommerce technology used to operate our online store.

However, purchases made through our store are contracts between you and COMERCECORE LTD trading as MOVARIQ.

Shopify is not the seller of MOVARIQ products.

To the extent permitted by applicable law, Shopify is not responsible for the products purchased from MOVARIQ or for disputes relating directly to the supply of those products by us.

SECTION 11 – PRIVACY AND PERSONAL INFORMATION

Our collection and processing of personal information is governed by our Privacy Policy, which is available through our website.

Our store is powered by Shopify, and certain information may also be processed by Shopify and other service providers involved in operating our store.

Please review our Privacy Policy for further information about:

  • what personal information we collect;
  • why we process it;
  • who we share it with;
  • international transfers;
  • cookies and advertising;
  • retention; and
  • your data protection rights.

SECTION 12 – REVIEWS, COMMENTS AND FEEDBACK

If you voluntarily submit reviews, comments, photographs, suggestions or other feedback relating to our products or Services, you confirm that you have the right to provide that material.

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that material for legitimate business purposes, including displaying customer reviews and promoting our products, subject to applicable law.

You must not submit content that:

  • infringes another person's intellectual property or privacy rights;
  • is knowingly false or misleading;
  • is defamatory, threatening or unlawful;
  • contains malware or malicious code; or
  • falsely represents another person.

Where applicable, compensated, incentivised or promotional reviews should be disclosed as required by law.

SECTION 13 – ERRORS AND WEBSITE AVAILABILITY

We aim to keep information on our website accurate and up to date.

Occasionally there may be typographical errors, technical problems, inaccurate availability information or other mistakes.

We may correct such errors and update information where reasonably necessary.

We do not guarantee that the website will always be continuously available, uninterrupted or free from technical problems.

Temporary suspension may be necessary for maintenance, security, upgrades or circumstances outside our reasonable control.

SECTION 14 – PROHIBITED USES

You must not use the Services:

  • for unlawful or fraudulent purposes;
  • to infringe intellectual property or privacy rights;
  • to transmit malware or malicious code;
  • to attempt unauthorised access to systems or accounts;
  • to interfere with website security or normal operation;
  • to impersonate another person;
  • to collect personal information unlawfully;
  • to send spam or harmful communications; or
  • to use automated tools in a manner that materially disrupts, damages or places an unreasonable burden on our Services.

We may restrict or terminate access where we reasonably believe these Terms are being violated.

SECTION 15 – OUR LIABILITY

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • breach of rights that cannot lawfully be excluded under consumer law; or
  • any other liability that applicable law does not permit us to exclude.

If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was entered into.

Products sold through our consumer store are supplied for personal and household use unless we expressly agree otherwise.

If you use products primarily for commercial or business purposes, we will not normally be responsible for business losses such as loss of profits, revenue, business opportunities or anticipated savings, to the extent permitted by law.

Your statutory consumer rights remain unaffected.

SECTION 16 – EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for delay or failure to perform an obligation where this is caused by an event outside our reasonable control.

Such events may include severe weather, natural disasters, transport disruption, industrial action, war, civil disturbance, epidemics, governmental action, major telecommunications failures or disruption affecting logistics networks.

If such an event materially delays fulfilment of your order, we will take reasonable steps to minimise the effect and communicate with you where appropriate.

Any statutory rights you have in relation to significant delivery delays remain unaffected.

SECTION 17 – SEVERABILITY

If any provision networks.

If such an event materially delays fulfilment of your of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue in effect.

SECTION 18 – NO WAIVER

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

Any waiver must be clear and applies only to the specific circumstances in which it is given.

SECTION 19 – GOVERNING LAW AND DISPUTES

These Terms and contracts for purchases made through our store are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.

If you are a consumer resident elsewhere in the United Kingdom or another jurisdiction, nothing in these Terms removes any mandatory rights or protections that applicable law gives you.

We encourage you to contact us first if you have a complaint or dispute so that we can attempt to resolve the matter.

SECTION 20 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to:

  • our Services;
  • our business practices;
  • applicable laws or regulations;
  • technology;
  • payment or fulfilment arrangements; or
  • security requirements.

The latest version will be published on this page together with the updated effective date.

Changes will not retrospectively remove statutory rights relating to orders already placed.

SECTION 21 – CONTACT INFORMATION

Questions regarding these Terms of Service should be sent to:

COMERCECORE LTD trading as MOVARIQ
Company number: 16761993

Suite 369 Jolyon House
Amberley Way
Hounslow
TW4 6BH
United Kingdom

Email: info@movariq.com