Shipping policy

Shipping Policy

Thank you for shopping with MOVARIQ, operated by COMERCECORE LTD.

This Shipping Policy explains how we process, fulfil and deliver orders placed through our website.

1. ORDER PROCESSING

Once your order has been successfully placed and payment has been authorised, we will begin processing your order.

We aim to dispatch orders within 1–3 business days. We aim to process
orders as quickly as reasonably possible. Processing times may vary
depending on the product, fulfilment location, availability and order volume.

Orders placed during weekends or UK public holidays may begin processing on the next business day.

You will normally receive an order confirmation by email after placing your order.

Once tracking information becomes available, we may send you a separate shipping confirmation or tracking update.

2. DELIVERY TIMES

Estimated delivery times may vary depending on:

  • the product ordered;
  • your delivery location;
  • the fulfilment location;
  • the shipping service used;
  • carrier availability; and
  • customs or other transportation delays where applicable.

Where available, an estimated delivery timeframe will be displayed on the product page, during checkout or in your order confirmation.

For standard orders, delivery typically takes a further 3–6 business days
after dispatch, depending on the destination and fulfilment method. Most
orders therefore arrive within 5–9 business days of being placed.

This timeframe is an estimate and is not a guaranteed delivery date.

Unless we expressly agree a different delivery period with you, we will take reasonable steps to deliver your order without undue delay and within the period required by applicable consumer law.

If there is a significant delay affecting your order, please contact us at info@movariq.com.

3. FULFILMENT LOCATIONS

MOVARIQ may work with third-party suppliers, fulfilment centres, warehouses, logistics companies and delivery carriers in order to process and deliver orders efficiently.

As a result, some products may be dispatched directly from an approved fulfilment partner and may originate from a location outside the United Kingdom.

Using third-party fulfilment partners does not affect your contractual relationship with MOVARIQ.

Your purchase is made from COMERCECORE LTD trading as MOVARIQ, and we remain responsible for handling customer service relating to your order in accordance with applicable law.

4. SHIPPING COSTS

Any applicable shipping charges will be displayed before you complete your order.

Shipping charges may vary depending on:

  • delivery destination;
  • products ordered;
  • order value;
  • shipping method; and
  • promotional offers available at the time of purchase.

Where free shipping is offered, any applicable conditions will be clearly displayed on our website or during checkout.

You will not be charged an undisclosed shipping fee after your order has been placed.

5. CUSTOMS, DUTIES AND IMPORT CHARGES

Some products may be fulfilled from locations outside the United Kingdom.

Where customs duties, import taxes or similar charges are applicable and are payable by the customer, this will be communicated where reasonably possible before the order is completed.

We aim to structure our fulfilment arrangements so that customers are not unexpectedly charged additional amounts upon delivery.

If you receive an unexpected request for customs duties or import charges relating to a MOVARIQ order, please contact us at info@movariq.com before making payment where reasonably possible.

6. TRACKING YOUR ORDER

Where tracking is available, tracking details will normally be provided by email or through your order information once the carrier has processed the shipment.

Please note that tracking information may take some time to become active after your order has been dispatched.

Tracking updates are provided by third-party carriers and may not always update in real time.

7. MULTIPLE SHIPMENTS

Where an order contains multiple products, those products may occasionally be fulfilled from different locations.

As a result, your order may arrive in more than one package and on different dates.

You will not normally be charged additional shipping fees solely because we choose to fulfil an order in multiple shipments.

8. DELIVERY ADDRESS

Please make sure that your delivery address is complete and accurate before submitting your order.

Customers are responsible for providing accurate delivery information.

If you notice an error after placing your order, contact us as soon as possible at info@movariq.com.

We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee that changes can be made once fulfilment has begun.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional reasonable delivery costs may apply where permitted by law.

9. DELAYED ORDERS

Delivery delays can occasionally occur due to circumstances such as:

  • carrier disruption;
  • customs processing;
  • unusually high order volumes;
  • adverse weather;
  • public holidays;
  • transportation disruption;
  • incorrect delivery information; or
  • other circumstances outside our reasonable control.

If your order appears significantly delayed, please contact us and we will investigate the shipment with the relevant fulfilment or delivery provider.

Your statutory rights relating to delayed delivery remain unaffected.

10. LOST ORDERS

If tracking indicates that an order has not arrived within the expected delivery period, please contact us at info@movariq.com.

We may ask you to confirm your delivery address and other relevant order details so that we can investigate the shipment.

Where an order is confirmed as lost before delivery, we will provide an appropriate remedy in accordance with applicable consumer law, which may include replacement or refund.

11. DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective or materially different from what you ordered, please contact us as soon as reasonably possible.

Where possible, please provide:

  • your order number;
  • a description of the issue; and
  • clear photographs or video showing the problem.

This helps us investigate and resolve the issue quickly.

Your statutory rights relating to faulty, damaged, unsafe or misdescribed goods are not affected by this policy.

Please see our Return and Refund Policy for further information.

12. RISK DURING DELIVERY

Risk of loss or damage to goods remains with us until the goods come into the physical possession of you or a person identified by you to receive them, except where applicable law provides otherwise.

If a carrier marks an order as delivered but you have not received it, please contact us so that we can investigate.

13. DELIVERY RESTRICTIONS

Available delivery destinations may vary depending on the product and fulfilment method.

If we are unable to deliver a product to your selected destination, this will normally be indicated during checkout or we will contact you after receiving your order.

If we cannot fulfil an accepted order to your delivery address, we will provide an appropriate refund.

14. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes to:

  • delivery services;
  • fulfilment partners;
  • shipping locations;
  • delivery estimates;
  • business practices; or
  • applicable laws and regulations.

The latest version will be published on this page with an updated “Last updated” date.

Changes will not retrospectively reduce any statutory rights relating to orders already placed.

15. CONTACT US

If you have questions about shipping, delivery or an existing order, please contact:

COMERCECORE LTD trading as MOVARIQ
Company number: 16761993

Suite 369 Jolyon House
Amberley Way
Hounslow
TW4 6BH
United Kingdom

Email: info@movariq.com